Frequently Asked Questions

Products & sizing

How do I choose the right size?

Each product page includes a Size & Fit Guide tab describing how the garment is cut - the neckline, sleeve shape, length and how loose or close it sits - based on the photographs of that style. We describe fit in words, not in centimetres, because drape behaves differently on every figure. Between two sizes? For fluid maxi styles, many customers take the larger one; for structured two-piece sets, the smaller.

Is the colour true to the photos?

Yes - every colour variant on a product page shows its own photographs. Selecting a colour switches the gallery to exactly that shade, so what you select is what you see.

What is the fabric like?

Each product page describes the visible character of the material as seen in the photographs - how it falls, whether it holds structure or moves with you. For anything more specific about a particular style, write to us and we will check the exact piece.

Will sold-out sizes come back?

In most cases yes. We produce in repeated runs, so a size marked as sold out typically returns within a few weeks. If an item matters for a specific date, contact us first and we will tell you honestly whether it will make it in time.

Ordering & payment

Which currencies can I pay in?

All prices are shown and charged in US dollars (USD). Your bank may apply its own conversion rate if you pay from another currency account.

Which payment methods do you accept?

At checkout you see every method currently enabled for your region - major cards and the express wallets shown on the payment icons.

Can I change my address after ordering?

Until your parcel is handed to the carrier: yes, just e-mail us quickly. After hand-over the address can no longer be changed.

Shipping

Do I really pay nothing for shipping?

Correct: $0.00, every order, everywhere in the United States. No minimum spend, no conditions.

When does my order ship and how long does delivery take?

Orders are prepared and handed to the carrier within 1-2 business days (Monday to Friday); orders placed before 2:00 PM ET (Eastern Time) usually go out the same day. Delivery then takes an estimated 5-8 days, so most customers receive their order within 6-10 days of ordering. Tracking reaches you by e-mail the moment your parcel ships.

Returns & exchanges

How long do I have to decide?

14 days from receiving your order - and you do not need to give a reason. Items should come back unworn and unwashed with tags attached.

Are exchanges really free?

Yes. Tell us which size or colour you would like instead, and we send your replacement first while covering the return cost of the original piece - both directions on us.

How fast is my refund?

Once your return reaches our warehouse and passes checking, we refund within 5 business days to your original payment method.

Contact

Something still unclear? Write to info@serbura.com, Monday to Friday, 9:00 AM to 3:00 PM ET (Eastern Time). We answer personally within one business day.