Privacy policy

Who we are

This website is operated by Mumora Media LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States ("Serbura", "we", "us"). Questions about this policy: info@serbura.com.

What we collect

Order information: name, billing and shipping address, e-mail address, phone number (if provided), and order details.
Payment information: payments are handled by our payment providers; we do not store full card numbers on our servers.
Usage data: information about how you interact with the site, collected through cookies and similar technologies.

Why we use it

To fulfil your orders: process payments, ship your parcel, handle returns and exchanges.
To communicate with you about your order and answer support requests.
To detect fraud and keep the store secure.
To improve our website and marketing when permitted.

Cookies

We use functional cookies necessary for checkout, plus analytics and advertising cookies only as described in our cookie banner. You can refuse non-essential cookies without losing any shopping functionality.

Sharing

We share personal data only with providers that help us run the store: our e-commerce platform (Shopify), payment providers, our carriers, and e-mail services. These providers process data on our behalf under contract. We do not sell your personal data.

Your rights

Depending on where you live, you may have rights to access, correct, delete or port your personal data, or to opt out of certain uses. To exercise any of these, e-mail info@serbura.com. We respond to verifiable requests within the time required by applicable law.

Retention & security

We keep order data as long as needed for tax, warranty and legal purposes, then delete or anonymise it. We protect your data through technical and organisational measures appropriate to its sensitivity.